You will receive an automated email confirming receipt. If you do not
receive an email from us please contact us by telephone.
We will then acknowledge your complaint, generally within one (1)
business day, and give you the details of how you can contact us
regarding your complaint.
The person responsible for dealing with your complaint will
commence their investigation and may require further details from
you. Upon completion of their investigation, we will contact you and
may, depending upon the circumstances, provide you with our
response.
